Support
We are your single point of support for all cloud subscriptions you purchase through Marathon Technology. Our US-based support team is standing by 24/7 to respond to your issues. Further, our dedicated support portal is a one-stop shop for help along with our Knowledge Board available to self-serve common problems.
Our Clients are passionate for our technical support as we do not bother with Level 1 and initiate all calls at Level 2.
All of our engineers are Microsoft certified and equivalent to level 3+ skill set.
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Client portal or phone
Incident management
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The most experienced licensing advisors worldwide
Guidance that will maximize the value of software spend while safeguarding against compliance risk
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Client portal access
Azure adoption team support
Simplified billing
Service onboarding
Setup and Azure services provisioning
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Locked-in pricing for 12 months
Month-to-month commitment
Monthly billing: based off previous month’s usage
Annual billing: bill back process to credit you for unused licenses
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Tenant creation and association of primary domain
Initial provisioning of online services
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Assigning/reassigning users and subscriptions
Provisioning new subscriptions
Reduction of users to existing subscriptions